MTN, please help me get my upgrade handset delivered.

I've been a MTN client for more than a decade, and I've never had a poor experience, until now, and this issue has been an utter nightmare to deal with.

I usually upgrade my handsets at the MTN stores, this time however, I decided to upgrade via the website. What a mistake.

I've now been waiting SEVEN months for my handset to be delivered. I have to actually speak to someone that can assist me in arranging the delivery. I've phoned 135, I've asked for help on the MTN SA Facebook page, and I've emailed Retentions.

I get asked to confirm my details, which I do, and then ALL communications stop. Please MTN, help me! I don't want to cancel my contract with you, but at this rate I am going to have to. This has been an incredibly frustrating experience.