1 reviews | Active since Apr 2018
MTN - please fix my contract
I have 2 issues with MTN this morning.
My primary is that, as a contract customer, I cannot use USSD. I keep getting an "insufficient funds message". I have escalated this before and they zero rated something but it is still not working.
When I now phone to speak to someone (again), I dial the new 135. Your IVR eventually says please dial 135??? Somebody need to check your IVR journey. But after fixing my USSD issue.
Good day Jonathan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that some USSD codes are charged and are not a free service. If there are no airtime funds at the time of dialling the USSD code, you will not be able to access the service. We notice that your usage limit is also set to R0.00 therefore, the network will not allow you to access charged USSD code services as there would be no funds to cover the transaction.
With a usage limit set on your line, the network will allow you to make calls, access charged USSD services as well access data services (without airtime) and these will be depleted from your usage limit amount set. The amount of usage incurred during a specific invoice period is then billed over and above your normal monthly subscription upon closure of the invoice.
To set a usage limit via self-service, please dial *135*5#, select "Manage Usage" then further select "Manage Usage Limits" and then enter the new limit that you would like to set on the line.
You may also increase your usage limit on the MTN app by following the steps below:
- Open the to "Login".
- You will then need to expand the options tab and click on “Bill Details”
- Click on “Set Usage Limit” and select the amount that you would like to set as your usage limit.
Our App can be accessed on https://goo.gl/v15h11
Kindly be advised that the issue regarding the system will be escalated to the contact centre technicians for their urgent attention. Thank you for bringing this to our attention.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Jonathan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that some USSD codes are charged and are not a free service. If there are no airtime funds at the time of dialling the USSD code, you will not be able to access the service. We notice that your usage limit is also set to R0.00 therefore, the network will not allow you to access charged USSD code services as there would be no funds to cover the transaction.
With a usage limit set on your line, the network will allow you to make calls, access charged USSD services as well access data services (without airtime) and these will be depleted from your usage limit amount set. The amount of usage incurred during a specific invoice period is then billed over and above your normal monthly subscription upon closure of the invoice.
To set a usage limit via self-service, please dial *135*5#, select "Manage Usage" then further select "Manage Usage Limits" and then enter the new limit that you would like to set on the line.
You may also increase your usage limit on the MTN app by following the steps below:
- Open the to "Login".
- You will then need to expand the options tab and click on “Bill Details”
- Click on “Set Usage Limit” and select the amount that you would like to set as your usage limit.
Our App can be accessed on https://goo.gl/v15h11
Kindly be advised that the issue regarding the system will be escalated to the contact centre technicians for their urgent attention. Thank you for bringing this to our attention.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,