1 reviews | Active since Dec 2016
MTN, PLEASE DEACTIVATE MY VOICEMAIL !!!
<p>I see other reviews concerning the same subject...Dear MTN,</p> <p>I DO NOT WANT THE VOICE MAIL OPTION ON MY PHONE!!</p> <p>I DO NOT WANT THE VOICE MAIL OPTION ON MY PHONE!!</p> <p>I DO NOT WANT THE VOICE MAIL OPTION ON MY PHONE!!</p> <p>Is this clear, or do I have to say it again! I renewed my MTN contract in November, and suddenly I have Voicemail, which I did not have for the previous 6 years; I phoned MTN 4 TIMES and each time I was assured that the Voicemail service has been deactivated! I was asked to switch off/on etc, etc, but, to no avail, I still get an SMS from Y'ello telling me I have 6 new Voicemail messages!! On the last call to MTN , I was told I have to switch it off myself by dialling 100 and following the prompts! REALLY!!?? MTN doesn't even know how their own system works!!! Here are the reference numbers: # ********** 87; then # ********** 37; then REQ ********** ......PLEASE SWITCH OFF THE VOICEMAIL!!! In total, approx. 90 mins on the phone with an MTN Service consultant and STILL I have Voicemail!! PLEASE HELP!!!</p>
Thank you for your post.
We apologize for any inconvenience incurred
Kindly be advised that the voice mail service has been removed from the account, however we do pick up that the voice mail service is still active on the network. We have requested from the network technical support team to remove the service on the network.
We will advise you once this done.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred
Kindly be advised that the voice mail service has been removed from the account, however we do pick up that the voice mail service is still active on the network. We have requested from the network technical support team to remove the service on the network.
We will advise you once this done.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for the Feedback, although I still don't know how you can say MTN offer 'Customer Service'!
It has been four weeks now, since I requested that the Voicemail option be removed, and STILL this morning I have another 'Y'ello' message, saying that I have 7 new voicemail messages!!!!
Thank you for the Feedback, although I still don't know how you can say MTN offer 'Customer Service'!
It has been four weeks now, since I requested that the Voicemail option be removed, and STILL this morning I have another 'Y'ello' message, saying that I have 7 new voicemail messages!!!!