MTN - Please close your shops as your staff are ***********

So this morning trying to top up my data. As usual I log into my bank and buy R60 data (valid for 30 days). I receive nothing. R60 deducted from my bank account but no data. I ask my husband to also please try to buy me data, which he did (R99) and still nothing. Decide to go to the MTN store in Harrismith where I was met with rude staff who obviously do not wish to be there. I was told they cannot help me, I must call 135. I seriously do not know why MTN stores exist as they are NEVER able to assist and ALWAYS tell you to phone some number. Phoning the 135 number I was holding on for 13 minutes before someone picked up. Tsakane told me that my query will be escalated to her supervisor, to please hold the line while she log a query..........................19 minutes and 30 seconds later I was told that my query will be attended to but that there is no turn-around time. In other words I have lost R160.00 worth off data and I may receive it back some time in the future - when? Nobody knows!!