MTN - please assist with PORTING *****.

My 78 year old pensioner mom had her Vodacom number ported to MTN without her authorisation. MTN are you prepared to disclose who requested this port - they would have needed to RICA their SIM. These ********** emptied her bank account through 24 online purchases over 17 hours. We have a police case number. I tried the online ***** report on the MTN website, but experience problems.