1 reviews | Active since Aug 2011
Mtn plays on and undervalues customers
<p>Since my last statement issue in April which was due until the 15 May 2016 i made payment on my mtn account on the 12th May 2016. Since then i have been able to settle all outstanding balance untill July to make my account on par from my previous backloged balance.</p> <p>Ever since my first payment in May mtn was quick to take my account to the legal department before the 3months overdue period was over of which was recently released after numerous attempts on my side to have it done in August i have not been getting my invoices on this account also.</p> <p>Secondly since then i paid and did my sim swaps on both my contracts on the 12/08/2016, no airtime and data was allocated from the previous months my account was locked and the free giveaway 7day 5gig mtn data on sim swaps owed to me by mtn.</p> <p>Ive forever been taken back and forth by the mtn store i did my sim swap at, mtn custormer service as to who is liable to solve this issue when quering this matter.</p> <p>And im at the moment fed up with been played for a fool. As i have paid up the account and its on par but somehow since being a contract customer for over 4years now mtn seems to have undervalued me.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
History of account payments:
Kindly note that the system reflect the account balance on the 20-4-2016 was R4955.96. On the 12-5-2016 we have received a payment for R1200.00 and the account balance was then R3755.96. Credit for R198.57 allocated to the account, the account balance R3557.39 another credit for R91.24 added to the account on the 20-5-2016 the account balance then R3466.15 on the 20-5-2016.
Payment for R2500.00 received on the 11-7-2016 account balance on the 11-7-2016 was then R966.15. Payment for R1500.00 received on the 27-7-2016, account balance then in credit with R533.85. Invoice for August 2016 added (R433.18 ) the credit for R533.85 has been used against invoice for cell ********** 82. The account balance then reflect in another credit with R100.00 the credit for R100.00 was then used against the cell number ********** 13 (R230.93) the account balance reflect now R130.26.
Legal issue:
The account reflect that the account has been handed over to legal due to the account in arrears. After payments received the line has been reactivated 20-8-2016.
Sim swap:
The last time data has been allocated to the sim cards before the sim swaps has been done was April 2016.
Due to the account in legal department all airtime and data left previously on the sim card will be lost and not carried over. The system reflect that the sim swaps has been done 16-8-2016.
We have sent the request to the correct department to assist you with the allocation of the 5 GIG due to the LTE sim swap done for both lines.
Statements:
Kindly note that once the account is in legal no statements will be sent due to no invoices will be generated once in legal status.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
History of account payments:
Kindly note that the system reflect the account balance on the 20-4-2016 was R4955.96. On the 12-5-2016 we have received a payment for R1200.00 and the account balance was then R3755.96. Credit for R198.57 allocated to the account, the account balance R3557.39 another credit for R91.24 added to the account on the 20-5-2016 the account balance then R3466.15 on the 20-5-2016.
Payment for R2500.00 received on the 11-7-2016 account balance on the 11-7-2016 was then R966.15. Payment for R1500.00 received on the 27-7-2016, account balance then in credit with R533.85. Invoice for August 2016 added (R433.18 ) the credit for R533.85 has been used against invoice for cell ********** 82. The account balance then reflect in another credit with R100.00 the credit for R100.00 was then used against the cell number ********** 13 (R230.93) the account balance reflect now R130.26.
Legal issue:
The account reflect that the account has been handed over to legal due to the account in arrears. After payments received the line has been reactivated 20-8-2016.
Sim swap:
The last time data has been allocated to the sim cards before the sim swaps has been done was April 2016.
Due to the account in legal department all airtime and data left previously on the sim card will be lost and not carried over. The system reflect that the sim swaps has been done 16-8-2016.
We have sent the request to the correct department to assist you with the allocation of the 5 GIG due to the LTE sim swap done for both lines.
Statements:
Kindly note that once the account is in legal no statements will be sent due to no invoices will be generated once in legal status.
Kind Regards,
Alice van der Merwe
REQ: **********
I am aware of the payments i was able to make after being re-employed. And before then i had made MTN aware and had arranged with the promise to pay on my account.
I was not made aware by MTN that my account would be take to legal department even after making arrangements and i had no problem with the account being locked for calls during that period as i knew all my services will be re-instated once i made payment as well as my previous data and airtime.
And so as the account had been settled on the 27/7/2016 why wasnt my lines reactivated in the same manner of deactivation due to arrears and invoices also.
All in all i the contract i signed with MTN none of the processes you mentioned above reflected on my contract besides my account being locked for that period of arrears and airtime and data to be allocated once payment is on par.
Secondly as from my basic knowledge standard proceedures in most cases are when an account be handed over to after the 3months of none payment and i had made means to try negotiate my account so it wont be i had neglected the account on purpose.
And on the contract i signed MTn states it can change conditions of the contract but have to give customers 20days prior written notice for such events to occur or shorter notice, but so I would be able to make decisions further on my account. And i wasnt given any ... Pertaining to the account being taken to legal department and forfeiting of my subscribtion services which i have now paid for and MTN didnt inform me so i could settle and cancel the account as i would not agree with me having to continue running an account which i will pay for services i would not get.
And also my insurance was also not reflected on this current billing statement which im now assuming it is also cancelled of which is was also not informed about and made aware thereof as it being a value added service.
I will wait for the FREE 5 GIG due to the LTE sim swap done for both lines but will still pursue this as my account was made decision on my behalf without proper processes where admistered through my signed contract agreement.
I am aware of the payments i was able to make after being re-employed. And before then i had made MTN aware and had arranged with the promise to pay on my account.
I was not made aware by MTN that my account would be take to legal department even after making arrangements and i had no problem with the account being locked for calls during that period as i knew all my services will be re-instated once i made payment as well as my previous data and airtime.
And so as the account had been settled on the 27/7/2016 why wasnt my lines reactivated in the same manner of deactivation due to arrears and invoices also.
All in all i the contract i signed with MTN none of the processes you mentioned above reflected on my contract besides my account being locked for that period of arrears and airtime and data to be allocated once payment is on par.
Secondly as from my basic knowledge standard proceedures in most cases are when an account be handed over to after the 3months of none payment and i had made means to try negotiate my account so it wont be i had neglected the account on purpose.
And on the contract i signed MTn states it can change conditions of the contract but have to give customers 20days prior written notice for such events to occur or shorter notice, but so I would be able to make decisions further on my account. And i wasnt given any ... Pertaining to the account being taken to legal department and forfeiting of my subscribtion services which i have now paid for and MTN didnt inform me so i could settle and cancel the account as i would not agree with me having to continue running an account which i will pay for services i would not get.
And also my insurance was also not reflected on this current billing statement which im now assuming it is also cancelled of which is was also not informed about and made aware thereof as it being a value added service.
I will wait for the FREE 5 GIG due to the LTE sim swap done for both lines but will still pursue this as my account was made decision on my behalf without proper processes where admistered through my signed contract agreement.