1 reviews | Active since Mar 2017
MTN PLAY THIEVERY
MTN PLAY just informed my I am subscribed to a daily charge that I did NOT order
Good day Castix,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge can be removed from your device by logging on to your browser. I have attached the below in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Prepaid Customers - Call the MTN Customer Service Contact Centre on 083 135.
Postpaid Customers - Call the MTN Customer Service Contact Centre on 135.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Castix,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge can be removed from your device by logging on to your browser. I have attached the below in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Prepaid Customers - Call the MTN Customer Service Contact Centre on 083 135.
Postpaid Customers - Call the MTN Customer Service Contact Centre on 135.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,