MTN play rogues
I am sick and tired of getting sms's from mtnplay saying that I have subscribed to things THAT I DID NOT SUBSCRIBE TO and then I must sms to 'opt out' of what I didn't subscribe to and I'm probably charged for that too. If I do 'opt out' then later I just get ANOTHER sms from a different mtnplay thing. WHY ARE THEY ALLOWED TO SAY I SUBSCRIBED AND CHARGE ME MONEY WHEN I DID NOT SUBSCRIBE!!!
Good day Carol,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Carol,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,