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oronte O
1 reviews | Active since May 2016
14 May 2016, 08:32
MTN Play Harvest Frenzy AirG
<p>Hello</p> <p> </p> <p>I've been subscribed to Harvest Frenzy and AirG without my approval or agreement. I'm being charged R2 and R1 a day for these 'services'. I've dialled *141*5# and it says I'm not subscribed to anything. I'd also like my airtime returned. There's a suspicious link to cancel it, which I'm definitely not following. Please see screenshot. </p>
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MTN South Africa's replyOfficial
16 May 2016, 20:20Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, however we sent them a request on your behalf for subscription to be removed on your number.
warm regards
mike
REQ:***
MTN South Africa's reply16 May 2016, 20:20
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, however we sent them a request on your behalf for subscription to be removed on your number.
warm regards
mike
REQ:***