"MTN Play AirG Subscription" ******** Billing. Unhelpful Call Centre Agent.

<p>I have realised that my airtime arbitrarily dissapears. I check on *141*5# whether any content services are active- It tells me that I am not subscribed to any content services, yet airtime keeps disappearing.</p> <p> </p> <p>I contacted the call centre (808) at approximately 13:45 today and spoke to Xolani. I was informed that I was subscribed to MTN PLAY AirG. I questioned why it did not show on MTN's Self Check system. No answer given. I then realised that this was the SAME service that had added itself last year- I only found out by receiving an sms that I am still subscibed to the service. I had to jump through hoops to unsubscibe to something I had never subscribed to anyway. This time I did not receive any such sms's- My account was just drained for however long.</p> <p> </p> <p>Thus I was subscibed to a service I do not even know about for the SECOND time without PERMISSION or CONFIRMATION. I thus asked the service consultant to block the "content provider" from subscribing me again. The consultant was utterly unhelpful and gave me a number for "MTN PLAY AirG" and said I must direct any further queries at them. Needless to say that the number does not exist.</p> <p> </p> <p>It is unacceptable that a consumer can be subscribed to these services without ANY confirmation or way of checking- given that the so called "checking system *141*5#" doesn't even show it.</p> <p> </p> <p>Luckily 3/6 of my contracts have run their term and I will not be renewing them at MTN.</p> <p> </p> <p> </p>