1 reviews | Active since Jul 2016
MTN Play AirG subscription service
<p>Hi,</p> <p> </p> <p>I have recently received a sms stating that I am subscribed to MTN Play AirG at a charge of R2/day.</p> <p> </p> <p>1) I have not subscribed to any service by that name, or any service at all for that matter.</p> <p>2) After numerous searches, I still cannot find what services AirG offers.</p> <p>3) When calling the number in the sms to cancel the subscription, I am prompted to select various options which only lead to dead phone lines.</p> <p>4) I have found various other MTN users with the same query.</p> <p> </p> <p>I would like full information on how this company falsely subscribed me to this service. I would like the subscription to be cancelled and be reimbursed for any airtime that was **********ly deducted from my account balance.</p> <p> </p> <p>Thank you.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ********** 710.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ********** 710.
Warm regards,
mike
REQ: **********
Thank you for your reply Mike. I have emailed WASPA directly and will follow up with them.
Thank you for your reply Mike. I have emailed WASPA directly and will follow up with them.