MTN Play AirG
<p>For the last two or three months, R2.00 has been taken off of my account every day. I checked all my subscriptions/content services (of which I have none, as I would never subscribed to that bull****), went to the MTN store, etc. But nothing came up.</p> <p> </p> <p>Just got this today:</p> <p>Reminder: You are subscribed to MTN Play airG *R2/Day. For help call + ********** 7985. To unsubscribe click here http://m.airg.ca/out</p> <p> </p> <p>I never subscribed to this?!</p> <p> </p> <p>The link to unsubscribe REQUIRES THAT I REGISTER. WHY?</p> <p> </p> <p>Give me back my money. I have logs going back to 1 February showing money consistently being taken off of my account.</p> <p> </p> <p>Show me absolute proof that I subscribed to this.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the approval of a content subscription can only be done on the phone itself and not from the MTN systems. We have however sent a request to the Third party company called Air G on your behalf to deactivate the subscription. For proof on how your number got subscribed please contact Air G on ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the approval of a content subscription can only be done on the phone itself and not from the MTN systems. We have however sent a request to the Third party company called Air G on your behalf to deactivate the subscription. For proof on how your number got subscribed please contact Air G on ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,