MTN Play airG
<p>I am subscribed to a content service that I am NOT aware of...</p> <p>The message reads as follows: Reminder: Ur subscribed to MTN Play airG * R2/Day. For help call + ********** 7985. To unsubscribe click here http://m.airg.xa/out</p> <p>I have spoken with an agent (808 call centre) and they said I have been UNSUBCRIBED... I have now received my most recent bill and noticed I have still been billed, so I've paid for 2 months for something I never requested nor wanted. </p> <p>Mtn needs to have stringent measures in place to control such content billing to the unsuspecting customers</p>
Good Day Kelvin Reddy
Thank you for your post.
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Air G subscription was cancelled on 2016-08-17 as per request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Kelvin Reddy
Thank you for your post.
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Air G subscription was cancelled on 2016-08-17 as per request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********