Mtn play air g unauthorized subscription
<p>i woke up to an sms welcoming me to an mtn Play airg Service which notified me that id be paying R2 a day. Having not made any such sign up I assumed that it was a hoax but after researching the issue I discovered that it is actually an error on the part of mtn. I am terribly shocked and frustrated that something like this can happen as I have been a loyal customer for years. It is unacceptable that I have been Billed for this and it has created a major inconvenience. Please sort it out urgently. </p>
Good Day Shivanan Pillay
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent a request to have the service cancelled, you will get an SMS to confirm the cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Shivanan Pillay
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent a request to have the service cancelled, you will get an SMS to confirm the cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
What happens to the amount that I have already been billed ? It would be unreasonable to require me to pay for something I did not subscribe to...
What happens to the amount that I have already been billed ? It would be unreasonable to require me to pay for something I did not subscribe to...