1 reviews | Active since Aug 2018
Mtn pis poor service
i, ve been steuggling for 2 weeks now since 8 Aug just to get my Mtn detailed bilking account from Mtn. This is a service i'm charged for on my invoice. After 10 e-mails to custercare@mtn and smecustomercare@mtn, another 5 ohone calls and 65 mintes on the phone with the call centre, and another 1 call and 47 minutes on the *** head office complaints line, still i'm not sorted. After they assured me today at the call centre that a sinior manager would phone me back, I just recieved a SMS that I can get my detailed billing on MyMtn app. So this why you pay for a service then have to go and draw it yourself. I have been a Mtn customer for 24 years but this is the worst service I have ever recieved from a company of this size. They want my Debit order but I can get a detailed bilk in order to claim my business calls from my employer. Well I have news, I have cancekled my Debit order and the can struggle ti get my money just like I have struggled to get my detailed billing which Ihave been invoiced for. Pls think twice before supporting Mtn. Their service is ritten and pis poor to say the least. I will migrqte my, my wife and 2 childrens accounts to another service provider.
