1 reviews | Active since Jul 2015
MTN + Pinnacle Insurance = Match made in Hell
I wrote 2 review, and I was told that the matter has been escalated. TWICE.
May you please give me timelines on when this issue will be resolved, or at least when Pinnacle Insurance will contact me. Should we be subjected to this kind of service from a reputable Multinational organisation like yourselves? I am beyond appalled by the way you have handled this. I have been loyal to this network for a long time, I feel this is the last straw really.
BEYOND FRUSTRATING
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experience.
The matter has been escalated to Pinnacle Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experience.
The matter has been escalated to Pinnacle Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team