1 reviews | Active since Jul 2015
MTN + Pinnacle Insurance = Match made in Hell
I am still without a Handset, taken in the pretext that it was going to be repaired or replaced, 1 year down the line, NOTHING!!
The level of unprofessionalism and dishonesty is just beyond baffling. Can I just get my old handset and Simcard back. I have given up.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team