MTN PINNACLE INSURANCE DISGRACFUL ATTITUDE FROM THE MANAGER

I received an sms informing me my claim was being registered and, an agent would be in touch with me shortly on Monday. Days later, i had to then contact MTN. Where an agent yesterday who informed me that my claim was approved. I should make payment and send POP then call back to arrange for collection which will happen the same day. Today i call them after sending POP, the agent places me on hold for 10mins while she looked for my POP after providing her with a ref no. She came back to inform me that my phone would be collected early next week. Two contradicting information received from servicing agents, i requested to speak to a manager who was very rude. The manager gave me attitude and continued to speak above me, without giving me a chance to speak. I have never encountered such bad service from a service provider manager, she was unhelpful and rude. I don't know what training the MTN PINNACLE INSURANCE staff is getting but that was not the world class service they advertise. If anything they need to reevaluate, and retrain their people or hire new people to do the job correctly!!!!!!