MTN/Pinnacle Insurance
<p>I submitted a Claim on monday the 27th of february to pinnacle marketing, They told me I needed to submit documents proving I had changed handsets over the insured period and I did that. Upon folowing up, with the ********** Number I was kept on hold for more that 15 minutes on 3 occasions, upon reaching a consultant, they say thet will check the claim, put me on hold and Abruptly hang up. This is very very unproffessional, disrepectful and just inhumane. You promise excellent service, and are always prompt with the debit orders but when it comes time to actually be helpful you fail dismally.</p> <p>terrible service, I genuinely dont know how you sleep at night knowing you are this awful at the one thing you claim to excel. </p> <p> </p> <p>Amazungly Awful, If there was a rating less than Terrible, I would bestow that rating upon you. </p> <p> </p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***