MTN PINNACLE ADMIN INSURANCE
<p>THEFT WAS REPORTED 3 FEB 2017 ,TODAY AFTER FIVE EMAILS 600HOURS LATER(72HOURS PROMISED ) STIL NO RESPONSE (SIX PEOPLE CONTACTED) FIVE EMAILS</p> <p>JM GEYSER ********** 067080 ********** 723</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that our insurance department has been outsourced.
The service provider Pinnacle Marketing Insurance will assist with any request for insurance purpose.
The request has been sent to them for assistance, the contact number ***.
MTN Head office cannot assist you with resolution to your complaint due to we do not have access to the systems.
We have sent the complaint to Pinnacle Insurance Supervisors to contact and assist you tomorrow in working hours.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that our insurance department has been outsourced.
The service provider Pinnacle Marketing Insurance will assist with any request for insurance purpose.
The request has been sent to them for assistance, the contact number ***.
MTN Head office cannot assist you with resolution to your complaint due to we do not have access to the systems.
We have sent the complaint to Pinnacle Insurance Supervisors to contact and assist you tomorrow in working hours.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,