SK
Samantha K

1 reviews | Active since Oct 2016

25 Sept 2018, 16:50

MTN PIER 14 Dishonest

I did an upgrade with MTN Store in PIER 14 I was helped by Faadhil Mamojee. I took a 2 for 1 deal and was approved but when i was supposed to get the second simcard I was told I do not qualify.... Then After fight after fight, i was told the sim was approved. I paid for the second sim at the MTN Pier 14 and was told to give 24 hours for activation. This done after a month the sim I received was not active... I phoned MTN and was told that I only have 1 sim on my profile. After more fighting and even a call from the MTN store owner (Faadhil's Mom- by the way) i only got and active sim after another month or so. So a few days ago I called MTN with a query about the second Sim and was told that the second sim is not mine according to their books. It belongs to Faadhil Mamojee. I am sure Faadhil thought he was doing me favour. I never asked for favours, only for what I was paying for. So I have a sim that I would not even be able to do a Sim swop with if I needed to. Now Faadhil is not replying to my emails. I do not have the time to go to their shop again(for the umpteenth time) to sort this out. I am at my wits end. The second Sim number is : ********** MTN Pier your service is disgusting 4

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Replies (4)
MTN South Africa
MTN South Africa's reply26 Sept 2018, 09:21
Official

Good Day Mrs Kock

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly be advised that we have launched an enquiry and shall revert to you with feedback.

We do appreciate your patience while the investigation is underway.

Warm Regards

Brendah Langa

Complaints Management team

Best regards,

SK
Samantha K's update26 Sept 2018, 11:14
Reviewer Update
I Just had a very rude Mrs Mamojee call me and she never gave me a chance to explain. she just told me that she told Faadhil to do a sim swop on HIS line he gave me. I reiterate, I never asked Faadhil for favours- I only asked to be given what I have signed up for. Not a line in Faadhil's name ( that he is paying for - as his MOM stressed) I only want what I paid for and that is a Sim card linked to my profile that gives me MY R55 free airtime as promised when the upgrade was done.
MTN South Africa
MTN South Africa's reply03 Oct 2018, 08:36
Official

Good Day Mrs Kock

Please accept our sincere apologies once more for the lapse in service. It is certainly not our intention to dissatisfy our customers.

Kindly note the regional manager is handling this matter and it is receiving the attention it deserves, feedback will be provided in due course.

Warm Regards

Brendah Langa

Complaints Management team

Best regards,

MTN South Africa
MTN South Africa's reply09 Oct 2018, 08:39
Official

Good Day Mrs Kock

This is to confirm that this matter has now been resolved.

We thank you for your patience in the time that we were trying to resolve the issue.

Hope that all is in order and that we are able to restore your faith in us.

Warm Regards

Brendah Langa

Complaints Management team

Best regards,