1 reviews | Active since Apr 2010
MTN Phone upgrade
<p>I was contacted by MTN informing me that one of my contracts was due for an upgrade. I accepted their offer of a new contract and a new phone. MTN promised to deliver the phone within 14 days which they have failed to do 2 months later. However they have activated the new contract. I sent an email to MTN customer care and they have failed to respond to my query. To date I am still waiting for this phone. The call center is a nightmare and the service is appauling. </p>
Good day Reon,
Thank you for your post and taking my call
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic discussion this serves as confirmation that this matter has been resolved and you have received the phone.
Kind Regards
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Reon,
Thank you for your post and taking my call
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic discussion this serves as confirmation that this matter has been resolved and you have received the phone.
Kind Regards
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,