FK
Fritz K
1 reviews | Active since Jan 2015
04 Sept 2015, 14:06
MTN phone book in for repair and break screen
Book phone in for microphone repair, then they broke the screen.<br> Phone was checked at store for microphone repair it was checked for any screen damage and there is non reported on the job card.<br> Handset is Physical Damage R6230<br> Job ***
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Replies (1)
MTN South Africa's replyOfficial
04 Sept 2015, 15:52Hello Fritz Koch,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have referred the matter to the management team of our high volume repair centre for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have referred the matter to the management team of our high volume repair centre for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Sept 2015, 15:52
Official
Hello Fritz Koch,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have referred the matter to the management team of our high volume repair centre for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have referred the matter to the management team of our high volume repair centre for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***