ND
Nelly D

1 reviews | Active since Jun 2017

20 Jun 2017, 10:15

Mtn -Phone Black Listing

<p>I lost my phone a week ago, I have been trying to get it blacklisted but i keep being told the same thing over and over again that they have a technical problem and they cant blacklist phone. How is it posssible reali for a technial problem to last this long, Should i realy have take more than a weeks to blacklist my ****** phone. This is realy unprofessional . Why do you even hire technicians if your systems never work .</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Jun 2017, 12:00
Official

Good day Miss Duba,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We have blacklisted and gave you the ITC Reference number for ****** device as per our telephonic discussion.

***

Kind Regards,
Kabelo Mosimanyane
Complaints Management Team