vB
vishen B
1 reviews | Active since Jan 2016
04 Jan 2016, 15:45
MTN phoenix plaza terrible service & bad attitude
The staff has bad attitude. <br> I sent my phone for repairs in November 2015 and I have to call the mtn customer repair centre to find out where my phone is etc. Mtn staff from the phoenix plaza does not have any communication with their clients. I went to the store to find out what's happening with my phone and they say it has been there since December. And they say the been calling many times but I haven't received one call.
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MTN South Africa's replyOfficial
07 Jan 2016, 07:57Hello billyram.vishen,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the KZN Area Manager for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the KZN Area Manager for assistance.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply07 Jan 2016, 07:57
Official
Hello billyram.vishen,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the KZN Area Manager for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the KZN Area Manager for assistance.
Kind Regards
Nompumelelo
REQ:***