1 reviews | Active since Dec 2016
MTN Phoenix Plaza terrible service
<p>I went to the Phoenix Plaza branch and was advised by Romaana Latiff that they are unable to RICA my SIM card for my new contract that I signed up for over the phone with MTN Sales and I need to get it done at a MTN Direct store. I had to drive all the way to MTN Coastlands Gatemax in Umhlanga wasting time and fuel in traffic on this rainy day, but eventually got it done. The store advised me that I could have gotten it done at MTN Phoenix Plaza branch. I am very upset that I had to go out of my way. I will not recommend MTN Phoenix Plaza to anyone and will be considering porting to a different network as soon as my contract ends.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike