MD
Marsella D

1 reviews | Active since Jul 2018

16 May 2019, 12:48

MTN Personal upgrade from personal to business sooooo difficult

HI,

I am trying since Easter weekend to go from MTN personal to business.

I am a director of a company (accounting firm) and have a guest house in my own name (trading in my own name). Our company have a corporate saver bank account but we are trading in our own bank accounts. After a month of calling back phoning, phoning phoning, doing everything the call centre is asking I can't get a business contract and pay it cash or from my own account. I am with MTN since 2003 and maby time for a change after these pathetic service. It is a week after my latest info was sent to Phelo and Marlou. And when I phoned now to ask them if my phone have been delivered because I don't hear anything they told me they sent an email (which I doubt) that it have been rejected.

Please help - I want a business contract with more minutes than data! Can it be so difficult!?

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 May 2019, 10:37
Official
Good Day M****lla

Thank you for your post.
   
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
   
Kindly be advised that this matter has been escalated to the business support team and they will revert to you with feedback.
  
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm RegardsBrendah LangaComplaints Management team