IW
Isabella W
1 reviews | Active since Aug 2015
07 Aug 2015, 14:49
MTN personal fault cost me money after 4 months
On 30-05-2015 I went to MTN Sasolburg to complain about extremely high charges on my account. My daughter's phone *** was upgraded and the SUL was never set although I did ask for it. On 27-03-2015 the same person activated *** (internet package). The SUL was also not set. My bill was approximately R1700 per month but for two months in a row it was more than R4300. After many calls to the Sasolburg MTN store with a lot of excuses, I phoned Isabel van Wyk from Phigerton Three Rivers (pty) Ltd t/a Cell &
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 09:51Hello Issie de Wet,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter regarding the SUL service has been escalated to the MTN Sasolburg management team for urgent attention and to contact you directly with feedback.
A credit of R1002.92 was passed on 2015-08-19 for BIS.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter regarding the SUL service has been escalated to the MTN Sasolburg management team for urgent attention and to contact you directly with feedback.
A credit of R1002.92 was passed on 2015-08-19 for BIS.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Aug 2015, 09:51
Official
Hello Issie de Wet,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter regarding the SUL service has been escalated to the MTN Sasolburg management team for urgent attention and to contact you directly with feedback.
A credit of R1002.92 was passed on 2015-08-19 for BIS.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter regarding the SUL service has been escalated to the MTN Sasolburg management team for urgent attention and to contact you directly with feedback.
A credit of R1002.92 was passed on 2015-08-19 for BIS.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***