ZM
Zelda M
1 reviews | Active since Jul 2018
19 Jul 2018, 06:46
MTN payment issues not resolved.
On Tuesday 17 July 2018 MTN suspended our service. I had to use a clients cellphone to contact MTN to find out what the problem is. After 3 calls and 25 min later I was told that the service was suspended due to an outstanding amount of R11.50. Not sure how this is possible as I have a debit order on my account. I paid the R11.50 immediately and I was connected again. Yesterday 18 July 2018 I received a SMS to remind me to pay the R11.50 which I ALREADY paid on Tuesday. Again I phoned MTN and after holding on for 45 min I was told they received my payment and I must ignore the sms. Well well what a surprise to get another SMS this morning!!!!! ?? This time MTN threatens to blacklist me and to suspend my services AGAIN!!!!! ?? My husband and I use our cellphones for business and this impacts the business negatively not to mention sitting with irate clients. If this is how MTN operates then I will move my contract to another service provider!!! I will take this matter further if this issue is not resolved or if I am blacklisted.
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Replies (2)
MTN South Africa's replyOfficial
19 Jul 2018, 07:13Good day Zelda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly ignore those messages as I can confirm that the amount of R11.40 paid by you is currently reflecting on your account. Once your debit order runs through at the end of the month, the sms' will stop. These sms' are sent by the system and not manually sent.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply19 Jul 2018, 07:13
Official
Good day Zelda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly ignore those messages as I can confirm that the amount of R11.40 paid by you is currently reflecting on your account. Once your debit order runs through at the end of the month, the sms' will stop. These sms' are sent by the system and not manually sent.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
ZM
Zelda M's updateReviewer Update
19 Jul 2018, 07:31Morning Ishie;
Thank you for your reply.
Please understand my frustration as I am a business owner and are losing work and clients due to this. I understand that it's the system sending these messages but surely someone updates the system.
Please confirm that I will not be blacklisted.
Regards
Zelda McBride
ZM
Zelda M's update19 Jul 2018, 07:31
Reviewer Update
Morning Ishie;
Thank you for your reply.
Please understand my frustration as I am a business owner and are losing work and clients due to this. I understand that it's the system sending these messages but surely someone updates the system.
Please confirm that I will not be blacklisted.
Regards
Zelda McBride