CR
Catherine R

1 reviews | Active since Dec 2016

23 Jan 2018, 06:47

MTN Payment Break UPGRADE -- FALSE ADVERTISING

I upgraded my account on 02/01/2018 to one of the promotions where you get the 2 month payment break ( MTN Made for Me M on the Samsung Galaxy Note 8 @ R799.00)

On page 21 of your January Yello Trader you advertise "TWO MONTHS ON US" with the handsets below & again under your terms and conditions on page 59 - you state:

" MTN Payment Break Samsung Galaxy Note 8, S8 or S8+ promotion: Valid from 01/01/2018 – 31/01/2018 only. New customers or customers who sign up or upgrade to any of the selected Made For Me price plans with a Samsung Galaxy Note8, S8 or S8+ handset on a 24 month contract will receive a payment break for the first 2 months of their subscription (handset and subscription only). This promotion is available while stock lasts. See www.mtn.co.za for full terms and conditions. For full Terms and Conditions on all oers, products, and promotions, visit www.mtn.co.za. E&OE"

I have logged a request with your call center on two occassions now & all I am being told is it has been escalated and that is where it is staying.

My invoice is due tomorrow. Which is in breach with the above. I have already laid a complaint against you with Asasa.org for false advertising. Cause clearly you are not sticking to your terms and breaching your contract.

I will not be able to take calls during the day as I am busy with my training. Please respond via email to the one noted on system.

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