1 reviews | Active since Oct 2016

03 Jan 2017, 20:47

mtn payment and ********** service

<p>I have a contract phone with mtn. I went to pay my contract and the person by the bank changed my phone number(she wrote 1 instead of a 4).I onley noticed a week after when my phone got cut off. But mtn happily accepted my money! and said I never paid! I called mtn about 4 times and sent the payment slip and what was wrong all 4 times. a month has passed I have been calling every day but no help. I went to the bank but onley mtn can fix it. I cant pay again because I have paid!this makes me sick because I have a family to support!! </p>

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Replies (3)
's update03 Jan 2017, 20:50
Reviewer Update

I have all the proof of payment and all the persons who "helped" email addresses

MTN South Africa
MTN South Africa's reply04 Jan 2017, 05:27
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that i have sent a request through to our credit management for urgent assistance. You will be contacted as soon as possible.

Regards,

Ishie.

MTN South Africa
MTN South Africa's reply04 Jan 2017, 05:28
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that i have sent a request through to our credit management for urgent assistance. You will be contacted as soon as possible.

Regards,

Ishie.