MTN paying more for your upgrade than was advertised on the website.

I upgrade more than 2 months ago. Choose the upgrade online of R308.00 for the divice and airtime. Was previously on minutes. Since the upgrade i am paying every month via debit order over the R400.00 and not R308.00 as advertised on the MTN website where i choose my upgrade. I have emailed customer service numerous of times and every time they are waiting for my contract from the contract department. I also get told that i can phone as well for assistance. The problem is not on my side, the problem is that MTN is deducting more than what was advertised on the MTN website for the upgrade i choose. This matter has been hanging in the air for three weeks now. I informed the person responding to my emails that if the unknown amount of over the R400.00 proceeds to deduct from my account i will reverse the debit order and pay EFT for the amount that was given on the website. This is truely the most pethetic service of MTN i have ever received and when it comes to an upgrade seems one should be careful of being mislead with the monthly installment on the new upgrade. I am very dissapointed in MTN and their way of correspondence and time frame. In no major business can there be a delay of three weeks without proper feedback or your problem even being sorted out.

When i first upgraded the minutes were still reflecting no airtime and my cell line was suspended. Then i had to call in and ask what is going on, i upgrade with airtime and not minutes so why is my line suspended. The upgrade took place about three months ago.

I am sorry but to pay over the R400 for a R308.00 upgrade..... It does not work that way.