MTN - paying for Bad service.

<p>Last year November MTN had a "Black Friday" deal that I signed up for which was declined due to an accounting problem on their side which needed to be fixed which was done but only the Saturday, Due to the fact that the problem was on MTN's accounts side they told me to go into a store and try to recapture the app in store which should correct the issue, this was definitely not the case as I ended up in the store an 1 after they were closed and had no joy. I then called first thing in the morning and spoke to a supervisor who guaranteed me he would fix the problem. This then went on till the Monday which still had not been resolved. MTN then decided to run another special which was called the "Cyber Monday" special which I saw online. I then called in and spoke to the same supervisor who handed me over to one on the consultants who then told me that we can capture the deal for the new special but I would need to redo the whole application. I wasn't to happy but I needed to get the 2 contracts done so I did the new app's. I then emailed all the details and waited 3-4 days for a reply which I didn't receive and decided to call to find out why this whole process was taking so long . The consultant then apologized and said she would call vetting and let me know, I then got no reply once again and called back 2 days later to the same consultant who told me she is very sorry but they were very busy and she would call me later that day which also didn't happen. I then called once again in the morning and the consultant then apologized and said she unfortunately had bad news they can't find my application but she would escalate to her supervisor and let me know what they can do to fix my problem. This process then took a full week from when I first app**** which was the Friday which I again found out from another online deal. I then was so upset as I had two attempts to sign a contract and I would at least expect the supervisor to have the decency to call me to offer the 3rd special which was the "Fryyay" which I then had to try and recapture a new app once again. At this time I was very upset but hoping this will be my last attempt to fix this or I would have to cancel my MTN contract on my existing business lines. I then re-signed and the new consultant gave me the exact detail of what I needed to do and type for my new contracts, everything went great, I got approved and they sent me the SIM cards. One day later I ran out of airtime and data. I then called the a new technical manager who told me that the following contract has not been activated and cannot be activated as the contract was sold to me incorrectly. At this point it was unbelievable what was going through my mind. She then said I should then email her all the correspondence and the contrat which I did. Now, 10 months later I'm still paying for the contracts I signed up for but at a normal rate and no special data or airtime included.</p> <p>I'm still waiting for any MTN person to fix my problem. Again, I am paying for something I did not and am not receiving ...... which is what I signed for !!!</p>