Mtn pay back my friend

<p>In December 2017 an additional contract was supposedly taken out on my account. I only found out about this after enquiring about the huge amount that was debited from my account. I then lodged a formal complaint with the company , which was processed on 18 January 2017. I was told the to wait 30 days for the matter to be investigated by their ***** department. Again in February I was forced to pay this amount as my line was disconnected. ,30 days later the matter was not resolved but when I tried to cancel my existing contract only then was I informed the matter was resolved. I am now begging Mtn to refund my money, as whenever I called their contacts centre, their agents would only tell me that. So please my money back. Worst customer service I have ever experienced.</p>