1 reviews | Active since Dec 2016
MTN Pavillion Service Sucks
<p>I am a current MTN customer and app**** for a simple contract around a month back. To date I have not received a confirmed answer about where I stand with this application. </p> <p> </p> <p>I was told that all the applications were deleted from the system and that they had to re-apply for my assessment. This was 2 weeks ago.</p> <p> </p> <p>I then re-submitted my documentation and a copy of my ID and this week Monday they tell me that they did not see my ID in the mail and that my application was on hold.</p> <p> </p> <p>The manager was pretty useless in assisting me and the consultant still cannot tell me when I will get this sim contract. Really disappointed with this service and would advise anyone to use any other MTN BESIDES THE ONE IN PAVILLION OPPOSITE THE GLORIA JEANS </p>
Good day Shiraz,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that our records indicate that your contract was activated on 2017-01-02. Also please note that we have escalated the Pavillion store complaint to the area regional manager for urgent attention. Thank you once again for bringing this matter to our attention.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Shiraz,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that our records indicate that your contract was activated on 2017-01-02. Also please note that we have escalated the Pavillion store complaint to the area regional manager for urgent attention. Thank you once again for bringing this matter to our attention.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***