lS
lee S
1 reviews | Active since Oct 2016
11 Aug 2020, 16:39
Mtn pathetic supervisor level service
I am a long-standing mtn client from 2010. I upgraded my Contract In April 2020 with Mtn Mr Haffegee. Mtn continued to bill me for the upgraded package but failed to deliver the handset to me. During june 2020, Haffeje and His supervisor Patience Moloko, purported to rectify the situation. The handset was delivered and I contracted at the April 2020 price. My bill has been timeously paid and in full to date. Today mtn simply suspended my account for no reason . Neither Haffegee nor Ms Moloko respond to my emails all day. I have tried all afternoon to have my service unsuspended with mtn call centre. No one can assist and say Patience Kokomo is working from home and will call me. No call until now from either Patience or Haffejee. I have no access to my phone service despite payment! Pathetic service even at supervisor level!!
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lee S's updateReviewer Update
13 Aug 2020, 17:11It has been more than 48 hours since mtn suspended my phone service from Tuesday morning without any notice, for no reason at all and no arrears on my account . No one has called or emailed me from mtn, this despite My report on this platform, and despite my several emails Since Tuesday to mtn retentions section, to patience Moloko and to Haffajee who attended to my upgrade. I called retentions everyday since Tuesday and was told since Tuesday that patience Moloko, the supervisor, would call me. She has neither called nor emailed me until now and still no lift on the suspension... mtn However sends me a message today demanding payment of undue, non-existing arrears? I did not think it was necessary to complain about this aspect in my first complaint on Tuesday, but clearly Hafejee did not even properly attend to my upgrade from 12 june 2020, to date. Haffejee had assured me in emails since 12 june 2020 that a credit will be passed On my account as the agreed contract price was lower due to mtn error in failing to send me the handset in April 2020, than the mtn new June advertised package price. I Made full payment end July and reminded Haffejee and patience again per emails at the end of July, when I received a bill for the incorrect higher package price, to amend the account and mtn records. I sent emails repeatedly even until last week, to remind patience and haffejee to attend to my account as it may otherwise lead to suspension or Repeated issues with my billing. No response from either of them. Haffejee loaded short package benefits after my upgrade on 12 june 2020. I had to dispute hafeejee record of my package benefits and requested the telephonic recordings of the upgrade to prove he was wrong. Patience moloko his supervisor, became involved at this stage about 20 june . She listened to the recordings and confirmed the higher amount of minutes on my package. I requested the recordings and she undertook to send same to the mtn store near me. Several emails later since June 2020 to both patience and haffegee and to date, I have not been sent the recordings.. It is also Shocking again to learn today, that neither patience nor haffejee have to date, attended to the updating of my account and to ensure I donot suffer prejudice and lack of service due to their poor service!??
lS
lee S's update13 Aug 2020, 17:11
Reviewer Update
It has been more than 48 hours since mtn suspended my phone service from Tuesday morning without any notice, for no reason at all and no arrears on my account . No one has called or emailed me from mtn, this despite My report on this platform, and despite my several emails Since Tuesday to mtn retentions section, to patience Moloko and to Haffajee who attended to my upgrade. I called retentions everyday since Tuesday and was told since Tuesday that patience Moloko, the supervisor, would call me. She has neither called nor emailed me until now and still no lift on the suspension... mtn However sends me a message today demanding payment of undue, non-existing arrears? I did not think it was necessary to complain about this aspect in my first complaint on Tuesday, but clearly Hafejee did not even properly attend to my upgrade from 12 june 2020, to date. Haffejee had assured me in emails since 12 june 2020 that a credit will be passed On my account as the agreed contract price was lower due to mtn error in failing to send me the handset in April 2020, than the mtn new June advertised package price. I Made full payment end July and reminded Haffejee and patience again per emails at the end of July, when I received a bill for the incorrect higher package price, to amend the account and mtn records. I sent emails repeatedly even until last week, to remind patience and haffejee to attend to my account as it may otherwise lead to suspension or Repeated issues with my billing. No response from either of them. Haffejee loaded short package benefits after my upgrade on 12 june 2020. I had to dispute hafeejee record of my package benefits and requested the telephonic recordings of the upgrade to prove he was wrong. Patience moloko his supervisor, became involved at this stage about 20 june . She listened to the recordings and confirmed the higher amount of minutes on my package. I requested the recordings and she undertook to send same to the mtn store near me. Several emails later since June 2020 to both patience and haffegee and to date, I have not been sent the recordings.. It is also Shocking again to learn today, that neither patience nor haffejee have to date, attended to the updating of my account and to ensure I donot suffer prejudice and lack of service due to their poor service!??