IL
Ivan L
1 reviews | Active since Apr 2013
08 Apr 2019, 22:16
MTN pathetic services
So here I complain again for several years again about the poor signal/connection of the Bathurst tower and the pathetic service mtn gives for their clients in Bathurst. That link your area personnel send me to buy a booster well I'm still waiting for them to contact me now several months later after countless emails send to them so I did the right thing and ordered from a overseas company with a standard antenna or the very powerful one and well it's your problem if I decide to use the powerful 32db one as I asked so many times politely and patiently for you to sort your side out.
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Replies (2)
MTN South Africa's replyOfficial
09 Apr 2019, 09:08Good day Ivan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised, your query has been escalated to the coverage help desk. They will contact you to assist further. Please note that you can also contact them on ***.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised, your query has been escalated to the coverage help desk. They will contact you to assist further. Please note that you can also contact them on ***.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply09 Apr 2019, 09:08
Official
Good day Ivan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised, your query has been escalated to the coverage help desk. They will contact you to assist further. Please note that you can also contact them on ***.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised, your query has been escalated to the coverage help desk. They will contact you to assist further. Please note that you can also contact them on ***.
Warm regards, Jessica John Complaints Management Team
Best regards,
IL
Ivan L's updateReviewer Update
10 Apr 2019, 19:36Sorry I'm fed-up with your coverage department as of last email they send me and their does not care attitude.
You would not like it if you paid for services you didn't get so my solution to this problem because of your staff attitude is get as strong as possible boosters as I possibly can because you didn't care.
IL
Ivan L's update10 Apr 2019, 19:36
Reviewer Update
Sorry I'm fed-up with your coverage department as of last email they send me and their does not care attitude.
You would not like it if you paid for services you didn't get so my solution to this problem because of your staff attitude is get as strong as possible boosters as I possibly can because you didn't care.