AK
Anna K
1 reviews | Active since Aug 2015
13 Aug 2015, 23:13
MTN pathetic services
Since Friday i have been struggling to use my phone, when calling the call center, no1 knows anything,<br> Only Lesley told me that there are having NETWORK Issues and a call was logged SMC/***,Its almost a week, i cant use my phone, whenever i called, the call center agents informs to dial ***, those people in that Depart have attitude<br> <br> IF MTN CANNOT HANDLE OR SORT OUT THEIR NETWORK ISSUES, THEY MUST TELL US SO WE CAN PORT TO OTHER SERVICE PROVIDER, THIS IS UTTER NONSENSE!!
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
01 Sept 2015, 09:48Hello anna.kub,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried to get hold of you via the number you've provided to no avail. The network problem we had have been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Sivuyile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried to get hold of you via the number you've provided to no avail. The network problem we had have been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Sivuyile
Best regards,
MTN South Africa's reply01 Sept 2015, 09:48
Official
Hello anna.kub,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried to get hold of you via the number you've provided to no avail. The network problem we had have been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Sivuyile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried to get hold of you via the number you've provided to no avail. The network problem we had have been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Sivuyile
Best regards,
