1 reviews | Active since Aug 2016
MTN - Pathetic Service & Unable to Grant Internet access after 4 days
<p>Have been trying to get Internet access for 4 days now, and each consultant keeps on logging requests and no one at MTN is capable of rectifying their ****-up, and each time I call in, I get told to wait for 24 hours and it will be sorted, and I still do not have Internet access. Then to make matters worse, I have got a contract for wi-Fi which should be renewed monthly on 12th of each month, and not even that has happened for the month of August. I am appalled by this shocking and *********** service of MTN. I have been with MTN for many years and if this is how they treat loyal customers, then I will be closing down all my contracts and will be taking my business elsewhere. Your people need to be trained properly and sort out problems and follow up instead of me having to call back for 4 consecutive days. Working off a mobile phone right now is the only way that I can log my complaint and is frustrating.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********