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JM
Julius M

1 reviews | Active since Jul 2018

15 Dec 2019, 17:08

MTN PATHETIC SERVICE - STAY AWAY!

All my calls and services has been suspended last Tuesday, 2 hours after I paid my monthly installment.my debit order ONCE AGAIN didnt go off because my date still hasnt been changed after talking to 5 of MTN representitives. Seriously! My account has been paid through mtn's website via the pay portal. My services is STILL not reconnected and today is Sunday! I have send numerous emails to MTN and even contacted them on Twitter. NOTHING gets done. MTN still has the nerve to send me a sms to please rate their service after talking with one of their representatives. I moved from being a Vodacom client for many years, to MTN about 6 months ago but have never experienced such poor lack of service from any company, which includes Telkom. I have been stuck with a phone that can ONLY receive calls for almost a week now.i cant even call MTN from the phone because of my services being suspended. Pathetic. Im at the point where i feel like taking the phone to the nearest MTN store and telling them to shove their contract.NOTE:i told MTN twice im going to post on hellopeter but still nothing from them.

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Replies (1)
JM
Julius M's update31 Dec 2019, 15:40
Reviewer Update
HiI have been communicating with Krishnaveni Kanniah via e-mail the past week and she informed me that the payment for November is STILL not reflecting on your system!! I have sent her my bank statements to show exactly when I payed. Meanwhile my account still shows 30 days overdue!!! I havent heard anything back from her or anyone at mtn since sending her my statements. I have also pointed the following out to her:Firstly, MTN tried on 2 seperate dates to deduct the installment from my account. The first one was on 04/11/2019 and the second on the 12/11/2019, NONE of which was the original debit order date NOR the date to which I have requested MTN numorous times, it be changed to which is the 2nd of each month. That is exactly the problem with this debit order and the reason why it never goes off. Why is there a fixed date set for a debit order? So there can be funds for it to get paid. But MTN cant stick to an agreed upon date and think they can take money whenever they want. THAT is the propblem!Secondly, as can be seen on my bank statement I sent her, I DID PAY THE FULL AMOUNT ON 13/12/2019 as soon as I realised my debit order hasnt gone off!!! That was for November. Now after all this, she still tells me the payment doesnt reflect as yet. What the hell!?! Are you serious?! MTN must realy wake up!! Either your online payment system on www.mtn.mycontract.co.za isnt up to scratch or MTN admin dont know what they are doing. So now everywhere my account shows 30 days in arrears!!! This is total bull**** and I expect MTN to set this right! I will NOT leave this here. My credit score will be negatively affected by this. Poor, *********** and unacceptable service from MTN! Make this right or cancel my contract so I can get another service provider.RegardsJaco