MTN PATHETIC SERVICE - OPERATORS

<p>11.01.2017 - I CALLED THE CUSTOMER SERVICES A LADY BY THE NAME OF TRACY HELPED ME , SHE HAD CONFIRMED THAT HER SUPERVISOR WILL CREDIT MY R60 BACK INTO ACCOUNT, ON A FOLLOW UP CALL SPOKE TO AN OPERATOR - EXPLAINED TO HER MY QUERY - SHE PRETENDED AS SHE COULD NOT HEAR ME , SHE INFORMS TO CUT THE CALL AND CALL BACK WHERE ANOTHER OPERATOR WILL ASSIST ME , ASKED HER TO LOOK INTO MY PREVIOUS COMPLAIN SHE ADVISES ME AFTER EVERY 2 HOURS THE HISTORY IS BEING DELETED , I REQUESTED FOR A MANAGER PUT ME ON HOLD AND THEN GET CUT OF , CALLED BACK SAME STORY. TRIED THE NEXT DAY SPOKE TO THE OPERATER HE LISTENED TO ME AND THEN FORWARDS MY CALL TO ANOTHER OPERATOR HAD TO EXPLAIN AGAIN, WHICH ALSO BEING TOLD AGAIN AND AGAIN MANAGERS IN A MEETING, I TOLD HIM I WILL TAKE THE MATTER UP FURTHER , HE SIMPLY SAID PLEASE DO SO! I HAVE PUT A REPORT ON FB ,WAS ASKED MY CONTACT NUMBER NO ONE AS CALLED UP TO DATE, CAN I GET SOME ONE SENIOR THAT CAN ASSISST ME WITH MY R60 BEING CREDITED BACK INTO MY ACCOUNT</p>