MTN Pathetic service on router not working since day 2 of contract

I have been a customer of MTN for over 20 years. I upgraded my data contract on 6 November 2021 to a MTNmyhome contract of R699.00 per month (unlimited with 600g fair usage) The device worked for 5 hours and then stopped saying connected without internet. I took the device back to South Coast mall and testing was done. After going in for 3 days in a row, I called the customer service center only to be told there was location barring on the device. I could not change the adress on the contract as it could not be changed back to my home adress in Meyerton. I had to purchase additional data from MTN to enable me to continue working (self employed) I then had no internet from -7 November untill 02 December, returning home to the contract adress. The device was uploading and downloading at 3mps and not 25mps as I was assured. The device would work for around 30 to 40 minutes at most and the disconnect. The only way to get it connected would be to do a hard start on the router. It then just stopped working altogether and never connected again. I have been to 3 different branches of MTN. The branch in 3 rivers assited me by sending the device into HQ for assesment. Two weeks later I received a call to tell me it has been rejected as the device was not send in by the branch the contracted originated from. I then contacted South Coast Mall and ended up speaking with Sizwe Gwala. I send hom and e-mail to arrange for collection via courier from 3 rivers and to be send 2 HQ for assesmnet. I phoned and e-mailed 4 weeks later as I had no response, only to be told he didnt know the device was back in store at 3 rivers, after I indicated tis on e-mail 4 weeks prior.

I had been in contact with him on a daily basis for troubleshooting. Nobody gets back to me with feedback unless I innitiate contact first. I was told to do a swimswop which I did at my own expense. I have been given the runaround in trying to assist in getting the problem resolved. Needless to say there has been no resolve. My account has been kept up to date although I have been paying for a service that does not exist.

I am now fed-up with the pathetic service from MTN and the lack of accountability from their side.

I will take this to social media as well and see if they actually care to react.

Sanette Rossouw