MTN pathetic service of finalising a cancellation

On Tue, Mar 9, 2021 at 4:40 pm, wrote: Good day

I have had no response yet again or even at least acknowledgement

I tried to call your customer desk from my MTN SIM and been on hold for last 35 minutes

I have asked to speak to a senior manager and explained my situation and yet your consultants say they cannot help and transfer to the next department

I now wait for the retention team to take my call as I am told there are no references to my client file

Having given all my references per attached im told I still cannot be helped and my request to a senior manager is continuing to be ignored

I'm told I owe MTN for a debit order in Jan 2021

Why would I owe you any money when your system cancelled the contract at due date

I asked the agent to connect to someone senior who I can be assisted with my complaint

So who do I turn too

Please help me understand as your team are so quick to close my case today as closed yet no one helped at all

Are you fooling yourself?

Since you guys love messing clients around and make them chase you for assistance

Reference for today which was closed *** at 15:32

Will someone please look into my issue and stop messing me about

Sent from Yahoo Mail on Android

On Mon, Mar 8, 2021 at 9:44 pm, wrote: Good evening Mr Motsa

I trust you are well during these challenging times

I wish to write to you as I hope my email will then receive some sort of attention of resolution as it has been a nightmare since November 2020 to end a simple data contract and have your departments carry out simple tasks repeated

I have called numerous times ,emails and follow ups and your MTN SA team are just pathetic

Each time Im met with inefficiency and poor service which makes me glad I left MTN after many years of loyal customer business

I know this isn't your fault but really accountability and responsibility needs to be imbedded into your staff and management

You cannot ignore a clients plea over and over and then what's your excuses

I continue to receive threatening emails for mistakes and statements which your billing team cannot do correct or respond to me with adequate feedback

I ask that you give this the serious attention it deserves or I will share this on social media as then only do major corporations like yourself take a client serious when they have been pushed to beyond the point of patience

A frustrated client who has lost all hope

Sent from Yahoo Mail on Android

----- Forwarded Message ----- From: To: "***" <***>, "***" <***>, "Customer Care" <***> Sent: Mon, Mar 8, 2021 at 6:54 pm Subject: Fw: MTN Account Final Payment Reminder: *******8776 Good day

I have lost my patience with you and your team now

You guys are ***********

You close off references

Don't resolve the complaint

Take forever to even respond and this is every week

Who the must I call to do their job and resolve my issue once and for all !!

For weeks I have been e-mailed and following up and today you send the follow messages via email saying it's a final letter for demand

You guys don't see the seriousness in your pathetic service

I am now going to copy all transcript and send on hello Peter and all related social media before you idiots do something about it cause every week you escalated and nothing gets done

I want you to call me or actually do some work as you are useless

How many times must I repeat myself

I have cancelled this contract and yet you still debit me

You send me demands

Your system is continuing to send me this

I want a statement and confirmed letter of closure and apologies

Sent from Yahoo Mail on Android

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Sent from Yahoo Mail on Android

----- Forwarded Message ----- From: "***" <***> To: Sent: Mon, Mar 8, 2021 at 10:01 am Subject: MTN Account Final Payment Reminder: *******8776

Yello Your account number: *******8776 Payment due on:

Please urgently make your MTN payment of R1333.5 this month.

We need to receive it by to ensure you’re connected to all of your MTN services.

We've attached a letter with a detailed breakdown of the outstanding amount and your payment options. If you've already made payment, thank you, please disregard this email.

Choose from one of these easy ways to pay:

MTN app Download the app and pay your bill in the account section. Call us Contact our call centre on 135 (free from MTN numbers) to set up a debit order. MTN store Speak to an agent at your nearest store to set up a debit order or arrange payment in person. You can also settle your account by making a payment into one of our bank accounts:

ABSA Account number: *** Branch Code: 632005

FNB Account number: *** Branch Code: 250655

Standard Bank Account number: *** Branch Code: 51001

Please use your account number as your reference.

Regards, MTN team

This is an automated email, so please don't reply to it. If you need help, email ***

Customer Care Enquiries Telephone: (+27) 083-135 Cellphone: 135 (free from MTN numbers) Email: *** MTN standard Terms and Conditions apply and can be viewed at MTN.co.za. E&OE.

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