1 reviews | Active since Dec 2015
MTN pathetic service! #MTNmustfall
I took a contract out in the being of October 2015. They said the phone is not is not in stock and they will have the phone in the next 2 weeks, where they will contact me for delivery / pick-up? In mid-November 2015 I have not heard anything back from MTN, where I had to go to shop to query my problem and where the phone is. <br> <br> I was them told that the phone was not launched yet and that it will be launched the coming Friday. I asked, how do they advertise a phone and make one sign a contact if the phone is not even available in RSA yet? And why I have not been informed on this and why I'm being laid to with regards to \no stock"if the phone is not even available yet. <br> <br> Today is 15 December 2015 (2 1/2 months later) where I have not heard anything back. I've been trying to contact the store on various times"
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have escalated the complaint directly to the management team at the store to assist and resolve the matter. We see that you do not make mention of which device you've selected and that has not been launched as yet.
We have requested that you be contacted directly with feedback of the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have escalated the complaint directly to the management team at the store to assist and resolve the matter. We see that you do not make mention of which device you've selected and that has not been launched as yet.
We have requested that you be contacted directly with feedback of the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
