MTN Pathetic Service - Issue Still not resolved

MTN Pathetic Service I was due for an upgrade for 2 of my contract numbers, in November 2023 which are data only contracts. I received a call from MTN stating that I need to upgrade immediately as I would be billed extra for data in November if I did not upgrade by a certain date. This lead me to upgrade with the agent (Bandile) from MTN retentions on the 06/11/2023 as I did want any more costs to be incurred on my account, upon upgrading the contracts, I was supposed to be receiving the below for each number: -Anytime Promo 100GB recurring. -My MTNChoice 100GB -MTN Night Express Promo 100GB This would equate to a total of 300GB Data(150GB Day & 150GB Night), in each number. On the 12/12/2023 I received my data for the month and was credited the incorrect amount of data, of which both numbers only received a total of 100GB(50GB Day & 50GB Night) per number, by this stage I notice that I was incorrectly provisioned with the data. I have been calling MTN since the 12th of December and today is the 08/01/2024 without any resolution since then, and my bank account was debited the full amount on the 1st of Decemer but I still did not receive what was promised on my contracts which is why I write this review of the pathetic service that has been provided by MTN and I am not the only customer that is experiencing this issue. MTN are very quick to debit us as customers but cannot provide the standard level of customer experience! I am at a stage now whereby I have to be buying more data of which MTN will not compensate me for, when this was messed up on their side. My situation today is still the same as 4 weeks ago, I call the CC(135) and they advise that there isn't anything that can be actioned from their end as this has to go to a higher level as they don't have the access to action this sort of issues, they will need this streamlined through their team leaders and they will have to follow the escalation process as they cannot even contact the specific department(allocations) as they can only make escalations on mail, which is not professional as I have taken this contract with MTN, so I'm sure that someone can get this resolved soon. I'm literally calling the customer care line everyday since the 12th and there is still no progress on my issue, this will be published on many social platforms, showing the incompetence of MTN! I hope this review will help you guys to not make the same mistake that I have. I have been an MTN customer for around 10 years, with an account that is always up to date, and it is such a shame to have experienced this incompetence by such a large organization. At this moment I will not advise anyone to take out a contract with MTN because of the poor customer service that has been provided! I hope that this gets resolved soon, if MTN really care about their customers!