MTN Pathetic service - ILula support

Useless!! if I could give no stars I would've

I have started a contract and from the start it was a mess. I am in my 2nd month nou with my data contract and since day one I haven't receive my full data packadge. Every time I phone I get the same feedback, "It's been esculated to management". It looks for me as if management is on permanent teabrakes for NO ONE phoned me or even a email saying that they are looking into it.

This is only one of the emails, the rest I wasn't even cc'd in, what a waste:

From: Yugeshni Vythilingam [ MTN SA - TATA CONSULTANCY SERVICES SOUTH AFRICA PTY LTD ] <***> Sent: Thursday, June 30, 2022 2:22 PM To: #iLula Siebel L2 Support [ MTN South Africa ] <***> Cc: Grace Letsoalo [ MTN South Africa ] <***>; Sreekanth Madhunala [ MTN SA - TATA CONSULTANCY SERVICES SOUTH AFRICA PTY LTD ] <***>; Charmaine Shikwambana [ MTN South Africa ] <***>; Khushal Pokar [ MTN SA - TATA CONSULTANCY SERVICES SOUTH AFRICA PTY LTD ] <***>; #Siyakhula_Siebel_Product <#***> Subject: RE: Package correction [#***] Hi Support team Kindly assist with adding this line item FREE Anytime 100GB Recur to the customer’s order: ***

It is part of the deal and promotion, it was not added in error.

Please let me know if you need any additional information.

Thank you.

I was told a reference number will be send to me, I am still waiting.

USELESS!!! UP TO NOW NO ATTENTION WERE GIVEN TO MY PROBLEM, and the biggest joke of all is that if I refuse to pay my whole premie, they give me over to be blacklisted, but they never do what they say.

I will, however, say that the only person who tried to help me was Piet Mo***eng, Thank you Piet for trying your best without any assistance from whoever is your manager, which I am still waiting for to phone me.