MTN PATHETIC SERVICE FROM STORE TO CUSTOMER

I have been with MTN as a loyal client in excess of 20 years. My contract has come to an end and I have been trying to renew my Contract since the beginning of November 2020. My contract expired on the 25 November 2020. I have been calling since and I am being put from pillar to post. I was also told that my out of bundle rates from R299/m will now be R2641.00 but no customer care person is willing to assist me with my upgrade. Today I was on the phone for over an hour and being put through different departments. MTN Customer care staff on the number 135 are ***********, uninformed, no knowledge of what is going on at MTN and cannot assist clients. Its pathetic. I requested the manager of director call me but to date no one has called. On the 27 November 2020 10.16am I gave Nosipho a bad review as she even cut me off and expected me to rate her out of 10. I even went to the extent of upgrading on the website and took what I do not need but still no one can tell me what the status of my application is. Is my upgrade successful or not. I can not even cancel and port my number because no one will assist me at MTN.