MTN PATHETIC SERVICE 😡🤬😡🤬😡🤬

This cellphone company really has let a long standing client very down. I went to to my upgrade and what a nightmare. They called me to confirm everything is in order and I must come finalize my contract. I went to the store and everything was done. The contract was processed and signed. When it gets to invoicing the phones they pick up that the RESERVED PHONE IS SOLD after I was told before that that everything is fine. Then I select another phone and after a tedious wait I am told there is a system error blocking the finalizing of the contract. They told me there is a vetting issue for R35 blocking them. The useless manager then gets involved and tells me he will call a "FRIEND" who is the vetting manager to override the R35 and it will all be fine.

Since that day being Tuesday 26th March 2024 till today 2nd April 2024 no feedback from the manager and no solution.

What baffles me is that I signed a contract and have no phone for a R35 system issue.HOW DO YOU DO VETTING ON EXISTING CLIENTS WITHOUT THEIR PERMISSION??? WHAT ABOIT PEOPLES ITC SCORE BEING AFFECTED FOR NOTHING???? The manager promised to handle this matter and keep me updated but obviously now he is not even answering his phone and avoiding me. HOW RUDE!!! WHY IS HE A MANAGER IF HE DOESN'T ENSURE CUSTOMER SATISFACTION 🤔 WHY IS THE CLIENT BEING PUT IN A BAD POSITION FOR A RESERVED PHONE SOLD AND A R35 SYSTEM ISSUE.

IS this how MTN treat existing clients of almost 12 years.

This is my worst experience with MTN WESTGATE MALL AND I WILL DEFINITELY TAKES THIS MATTER TO THE OMBUDSMAN AND CANCEL MY CONTRACT.