MTN Pathetic Service

Good morning I just want to complain about MTN's Pathetic Service

My complaint was logged 8 May and till today 22 June no feedback after several follow up

Been with MTN for over 14 years and was very very happy with MTN until I started going to the Westgate branch for service

Today was my 4th encounter with a consultant. Very unprofessional, rude ,arrogant consultant Yolinda Lasene assisted me today. My phone *** was suspended this morning. I paid on the 4th of May and was suprised and upset my phone was suspended. I went to Westgate branch for assistance, the arrogant Yolinda Lasene doesn't have proper communication skills because I couldn't understand why I had to pay R217 but I've paid my phone on the 4th of May. She explained I am on a debit order which I told her I am not. I told her I visited the branch in March to verify if there were any payments outstanding and was told by a consultant there was a small amount I paid and paid for a month ahead.

This lady got no people's skills I got irritated and was frustrated because I don't understand why my phone was suspended because I paid. We drove all to way to Clearwater branch and the consultant explained everything nicely to me

My payment of the 4th of May payment doesn't reflect ( I paid R150 and my installment is R110) the consultant explained the R217 included the R101 payment due + month ends payment which in actual facts in my mind I've paid.

She sat with me, log a query to investigate why the R150 doesn't reflect on my MTN statement. I paid the R217 which I never had a issue just wanted clarity on the matter and that unprofessional, rude ,arrogant consultant couldn't explain things to me ......

No feedback about the extra payment,no refund ,no clarity since 8 May