MTN - Pathetic service

I'M REALLY TIRED OF MTN STATING THAT THE PROBLEM HAS BEEN ESCALATED TO THE COVERAGE TEAM. I NEED THE PROBLEM TO BE RESOLVED TODAY!!!!! STILL NO RESOLUTION - "Hi Trevor, thanks for your message. We are not here at the moment, but we'll get back to you soon!" Yello Trevor, ------------------------------- Kindly note - a coverage complaint has been logged with reference number *** - please allow 5x working days to receive feedback Warm Regards, Phumelelo Sijako

From: *** Sent: Thursday, November 3, 2022 5:21 PM To: *** Subject: Network Coverage Query - MTN.co.za Yello' , There was a query on network coverage from MTN.co.za

The details are as follows: Type of consumer: Consumer Subscriber name and surname: Trevor Wolf If Corporate, Corporate or SME, please specify which company: 14 Knysna Lifestyle Estate Email address: *** Physical Street Address: 4 Phantom View Suburb: Welbedacht City: Knysna Nearest Landmark / Intersections: Western Cape GPS coordinates: Lat: -34.037797° Long: 23.016801° Mobile number(s) experiencing the problem: *** Additional numbers experiencing the same problem: Subscribers alternative contact number: *** When did the problem start (date, time of day): 2022-09-01T00:01 Please specify weather conditions etc.): All weather types. In and out of load shedding Make and model of handset / device: Apple iPhone 12 Are you at home or work when you experience the problem?: Both Where is the problem experienced?: Both Are you moving around or sitting in one place when experiencing the issue?: Both Type of household: Garden Cottage What type of signal do you get?: LTE / 4G, 3G / HSDPA, EDGE / 2G, GPRS / GSM How many bars of signal do you get?: Low Is it a Voice or Data problem?: Both Voice - Types of Problems?: Voice Quality, Dropped Calls, One way speech, Voice - Where you the initiator or receiver of this call?: Receiver Voice - If local, which operator?: MTN Data (Speed Related, Conectivity Related or Both) ?: Both Is it the problem intermitted or continuous?: Continuous IS the problem experienced up or down stairs?: Both Is the problem experienced in all the rooms of the house or do you experience the problem in specific location – please specify.: House and garden Provide a brief description of the problems experienced.: Cannot use MTN to the degree that if it is not corrected I will move to a different service provider What time of the day do you experience the problem?: All the time Has other devices been tested to see if the problem occurs on other device as well? If yes, does the problem persist?: Yes Has any other MTN SIM cards been tested to see if the problem occurs on other device as well? If yes, does the problem persist?: Yes